Privacy Policy

1. Scope

This policy applies to DekhoOnline websites, country sub-sites, mobile apps, and related services used for posting, browsing, and managing classified advertisements.

2. Information We Collect

Depending on how you use the platform, we may collect:

• Account data: name, email, phone number, and login identifiers.
• Listing data: title, description, category, price, photos/videos, and location.
• Communication data: messages, support requests, and report/complaint submissions.
• Transaction-related data: plan purchases, boosts, banner orders, and payment references.
• Technical data: IP address, device/browser info, app version, and usage events.
• Approximate location data for country/city relevance and anti-fraud checks.

3. How We Use Data

• To create and manage user accounts and profiles.
• To publish and distribute classifieds listings across relevant marketplace pages.
• To provide search, recommendations, and country-specific routing.
• To process paid features such as boosts, packages, and promotions.
• To detect scams, spam, abusive behavior, and policy violations.
• To respond to legal requests and enforce platform rules.

4. Public Listing Information

Classified ads are designed to be publicly discoverable. Information in your listing such as ad title, photos, city, and selected contact details may be visible to other users and search engines. Do not post sensitive data in ad descriptions.

5. Safety, Moderation, and Fraud Controls

We use manual and automated checks to review ads and account activity for fraud prevention, duplicate abuse, prohibited goods/services, and suspicious patterns. Moderation decisions may affect ad visibility, account permissions, or account status.

6. Data Sharing

We may share data only where needed with:

• Infrastructure providers (hosting, storage, analytics, messaging, payments).
• Law enforcement or regulators when legally required.
• Professional advisors during audits, security review, or legal compliance.

We do not sell personal data.

7. Data Retention

We retain account and listing data for as long as needed to operate services, investigate abuse, comply with legal obligations, and resolve disputes. Some records may be retained after deletion requests when required for legal/security reasons.

8. Your Choices and Rights

• Update profile details and listing content from your dashboard.
• Request account closure and deletion review through support.
• Control browser cookies and tracking permissions.
• Opt out of non-essential marketing notifications.

9. Cookies and Similar Technologies

We use cookies and local storage for authentication, session continuity, preferences, performance monitoring, and abuse prevention. Blocking some cookies may reduce functionality.

10. Children

DekhoOnline is not intended for children under 18. We do not knowingly allow minors to run independent trading accounts.

11. Policy Updates

We may update this Privacy Policy when product, legal, or security requirements change. Material updates are published on this page with a new effective date.

12. Contact

Questions about data practices can be sent through our contact page.